OMNIGO
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Privacy policy

Version 2026-10 · applies worldwide; additional regional rights below.

1. Who we are

OMNIGO operates a marketplace connecting customers with restaurants, stores, couriers and drivers. The data controller for your account is the OMNIGO entity of your country of residence, as shown in your account settings. Contact: privacy@omnigo.app.

2. Data we process

  • Account data: name, email, phone number, country, language, password hash (never the password itself).
  • Orders, rides and deliveries: items, addresses, timestamps, amounts, ratings and messages.
  • Location: only while you use location features (address search, live tracking) or, for couriers and drivers, while online. You can withdraw location consent at any time.
  • Payments: handled by our payment providers (e.g. Stripe). We never store full card numbers.
  • Partners (merchants, couriers, drivers): identity and business verification documents (KYC/KYB), vehicle and bank details required by law and to pay you.
  • Security and fraud prevention: pseudonymised network identifiers, device signals and risk events.

3. Why we use it (legal bases)

  • To provide the service you request (contract).
  • To comply with tax, transport, food safety and anti-money-laundering obligations (legal obligation).
  • To protect users and the platform against fraud (legitimate interest), with human review of any restrictive decision.
  • Marketing and optional cookies only with your consent, which you can withdraw in your account.

4. Artificial intelligence

OMNI AI helps you search, translate and manage your activity. AI never takes a sensitive action (ordering, paying, booking, publishing a menu) without your explicit confirmation, and automated risk signals are always reviewed by a person before any account restriction.

5. Sharing

We share only what is needed: the merchant sees your first name and order; the courier or driver sees your first name, pickup/drop-off and instructions. Phone numbers and emails are masked in in-app chat. We use processors (hosting, payments, maps, messaging, AI) bound by data processing agreements.

6. International transfers

Where data leaves your region, we rely on adequacy decisions or standard contractual clauses and equivalent safeguards.

7. Retention

Account data while your account is active; transaction and accounting records for the period required by law (typically 6–10 years); location pings for up to 90 days; chat messages for 12 months.

8. Your rights

Access, rectification, erasure, portability, restriction, objection and withdrawal of consent - directly from Account → Privacy (export your data, delete your account) or by email. Residents of the EU/UK (GDPR), California (CCPA/CPRA), Brazil (LGPD), South Africa (POPIA), Kenya (DPA), Nigeria (NDPA), Morocco (Law 09-08), India (DPDP) and other jurisdictions may exercise their local rights and lodge a complaint with their supervisory authority.

9. Children

OMNIGO is not intended for children under 16 (or the age of digital consent in your country).