Terms of service

Version 2026-10

1. The service

OMNIGO is a technology platform that lets customers order from independent merchants, request deliveries and book rides with independent couriers and drivers. Merchants are responsible for the products they sell; couriers and drivers provide transport services in accordance with local regulations.

2. Accounts

Registration is free. You must provide accurate information and keep your credentials secure. Professional accounts are activated after the identity, business and regulatory checks required in each country.

3. Prices and payment

The price shown at checkout is the price you pay (plus taxes where they are not included by local practice, and any tip you choose). Card payments are authorised at checkout and captured when the merchant accepts; ride prices are confirmed upfront.

4. Cancellations and refunds

You can cancel an order free of charge until the merchant accepts it. Missing or incorrect items, damaged goods and service failures can be reported from the order page; refunds are issued to the original payment method.

5. Conduct and safety

Fraud, abuse, harassment, fake reviews and attempts to circumvent the platform are prohibited and may lead to suspension after review. Rides require the start PIN; deliveries may require a hand-over code.

6. Ratings and reviews

Only customers who completed an order or ride can rate it. Reviews containing personal data, links or solicitation may be moderated.

7. Liability

Nothing in these terms limits rights you have under mandatory consumer law in your country.

8. Governing law

These terms are governed by the law of the OMNIGO entity contracting with you, without prejudice to mandatory protections of your country of residence.